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General Information for Patients being seen by a Frontier Health and Wellness Provider

With COVID-19 in Alaska many adjustments are being made and many events are being cancelled. Current patients of an FHW provider should come here for updates on how this may affect the health care they are receiving at FHW. Telemedicine appointments are an option for regularly scheduled appointments.

We are unable to complete Intake Assessments (both 1st and 2nd) via Telehealth


Masks are required

How can I protect myself from Covid-19?

  • Wash hands regularly
  • Wear a facial covering when possible
  • Practice social distancing
  • Avoid large public gatherings
  • Click HERE for more detailed information from the CDC.

What should I do if I have flu-like symptoms?

  • Call you primary care provider to determine the best course. There are many symptoms that are not associated with COVID-19. It is best to have accurate information before you decide - your primary care provider can help with this.
  • If your primary care provider advises you not to come in for an appointment, then please inform us as soon as you can so that others in the community may be seen.
  • If you discover you have contracted COVID-19 please inform us immediately so that we may:
    • Determine what risk (if any) there may be to the other patients and staff at FHW.
    • Relay information to other patients in a timely and appropriately manner.
    • Adjust future appointments so that your care will not suffer significant interruption.

What is FHW doing to prevent Covid-19 in their offices?

Screening: All patients and visitors are being screened for symptoms of acute respiratory illness (e.g., fever, cough, difficulty breathing) before entering our healthcare facility. Training: We are vigilantly staying up to date on the recommendations for preventing the spread of COVID-19 using provider directed resources such as those from the CDC, the World Health Organization and the Alaska Department of Health. Staff are receiving updated training on how to identify those with at risk symptoms so appropriate measures can be taken where necessary. Safety: Ensuring proper use of Personal Protection Equipment (PPE). Staff are receiving updated training on the use of PPE both for their protection and for yours. Sanitation: Maintaining clinic cleanliness at or above the guidelines from the CDC and OSHA. Vigilance: Reviewing and updating our PPE policies and procedures. We have already enhanced our PPE equipment and policies at FHW. We will continue to update them in accordance with CDC and OSHA standards. Monitoring Our Staff: Staff who develop symptoms of acute respiratory illness (e.g., fever, cough, difficulty breathing) are being instructed to get a negative COVID-19 test prior to returning to work. Telehealth: Each of our provider has an established agreement with as our Telehealth services contractor. Their secure services are well established, well respected and HIPAA compliant. They specialize in online Telehealth services specifically. Go to for more information. To gain familiarity with the process you can practice walking through the steps to check into your appointment by visiting your providers site ( or You can visit our Telehealth page for more information on this service and when to use it.

What circumstances might result in a temporary lapse in services at FHW?

An announcement from the CDC, State Health Department or Anchorage Municipality that recommends limiting access to mental health clinics and/or services.

  • A confirmed case of COVID-19 at FHW.
If either of these above events occurs, then any affected patients will receive an announcement from FHW staff providing a status update and . If you do not receive such an announcement, then you can assume that our services are not being interrupted and all appointments will continue on as scheduled.

What is the current COVID-19 Policy At FHW?

Together, Frontier Health and Wellness in collaboration with its contracted providers are requesting that all patients adhere to the following guidelines regarding COVID-19.

Masks are required for all patients, providers and staff while in the Frontier Health and Wellness Office

If you/your child are sick we ask that you contact the office and either switch your appointment to telehealth (follow-up appts only) or reschedule.

You will not be charged a late cancellation fee for a cancellation based on a COVID-19 diagnoisis or exposure.

If you have had a likely or verified case of COVID-19 you must have the following to be able to return to in-clinic appointments

  • It must be 5 days after your first symptoms have appeared or from the date that you received a positive test


  • You must have one negative test and be non-symptomatic before you/your child would be able to attend an appointment in clinic.

If you or someone in your home has had an exposure to COVID-19

  • If you are NOT fully vaccinated it must be 10 days after your/your family members last exposure to that person
    • Exposure: Contact with someone infected with COVID-19, in a way that increases the likelihood of getting infected with the virus.
    • Cose Contact: Someone who was less than 6 feet away from an infected person for a cumulative total of 15 minutes or more over a 24 hour period)


  • You/your child have a negative COVID-19 test taken at least 5 days since the last exposure.
  • If you/your child are fully vaccinated and show no symptoms of COVID-19 you do not need to complete the 10-day quarantine, but do need to have a negative COVID-19 test taken at least 5 days after the exposure (even if you/your child are not symptomatic).

The health and safety of our patients and staff is of the utmost priority and we appreciate everyone’s patience as we all navigate these uncertain times.

If you have any questions or concerns, please do not hesitate to contact us.

Thank you!